Help

ClickFit program questions

  • What is ClickFit? Close

    ClickFit is an online program designed to help you meet your fitness and nutrition goals.  You can find out more about the program here.  We also recommend viewing the Video Demonstration.

    If you have any questions about ClickFit that you can't find the answer to on this website, please don't hesitate to contact Customer Service.

  • What are the benefits of joining ClickFit ? Close

    As a member of ClickFit, you will be given a personalised program including weekly tutorials, exercise programs and menu plans, which are all designed to help you achieve your health and fitness goals. The online diary will help you stay on track and your results can be seen in our charts and graphs. For extra support, we have online forums so you can chat with other members and share ideas.

  • What type of menu plans are available? Close

    ClickFit has a range of menu plans, created by Accredited Practising Dietitians and nutritionists, to help you achieve your health and fitness goals. Each menu plan provides an appropriate nutritional balance for your specific needs, whether you're looking to manage your weight or optimise your health, or you need healthy eating for vegetarians, a high protein plan for strength training or a high carbohydrate plan for endurance training.

    For more information on our menu plans, please check the About ClickFit page.

  • Who created the exercise programs? Close

    ClickFit's exercise programs were created by Lee Parore, one of Australasia's top Personal Trainers. The programs were designed to help you achieve your health and fitness goals over a six to 12 week period and they increase in intensity.

    For more information on our exercise plans, please check the About ClickFit page.

  • Is ClickFit easy to use? Close

    In the beginning, it may seem like ClickFit is quite time consuming but once you get familiar with the site you'll find it's actually quite easy! Simply jump on each day and check out what you should be doing in My Program and fill in your food and exercise diary. There are also some great time saving features, such as "Combos", to help you to keep your diary.

    Once you get started, you may just decide you want to spend more time on the site to see your progress in My Results!

    We do provide a 7-day free trial to allow you to check out the site, so join today and take full advantage of this offer!

  • Do you provide one-on-one guidance? Close

    ClickFit is an online program with many tools to help you achieve your goals in fitness or nutriiton. Your program is designed for you personally and you will follow this on your own.

  • Can I change my program? Close

    Yes, you can change your program by selecting a different option under My Profile.  The tutorials you receive each week will then be centred on that new program.

  • Can I change my exercise plan? Close

    Yes, you can change your exercise plan at any time by selecting the relevant option under My Profile.  You will automatically be put into week 1 of the new program.

  • Can I change my menu plan? Close

    You can change your menu plan at any time in My Profile. Your menu plan will then update immediately.  Switching between the different menu plans will allow you to include more variety in your diet so we encourage you to do this from time to time.

  • Can I return to a previous week of my program/menu plan/exercise plan? Close

    If you have missed a week or would like to return to a previous week of your program, menu plan or exercise plan, you can use the reset feature to set your preferences back to an earlier week.  This is done through My Profile and each option is able to be adjusted individually. So for example, you can be on week 4 of your program but week 3 in the menu plan and week 1 of your exercise plan. If you would like all the options to go back to the same previous week, you will need to change each option one at a time.

    Here are the links to make these changes:

    Reset your program.  This affects your weekly tutorials.

    Reset your menu plan.

    Reset your exercise plan.

  • Can I see my program for next week in advance? Close

    You can preview your next week's menu plan and exercise program in advance to allow you to prepare ahead of time. To do this, click on the 'Next week' link link under My Program.

  • I don't want to weigh-in. How can I turn this off? Close

    If you do not wish to monitor your weight, you can turn off this feature so that you are not prompted to weigh-in through your diary.  This is done under My Profile.  You will need to change your answer to 'No thanks' when asked about monitoring your weight. 

    You can turn this feature back on if you want to monitor your weight at a later stage. Simply follow the same steps as above but instead select 'Yes' to monitor your weight.

  • How do I change my goals? Close

    Your weight and fitness goals can be updated in My Profile.

Exercise and nutrition questions

  • What If I need help with an exercise in my program? Close

    The Exercise Library on the ClickFit website contains videos and photos of more than 500 exercises, including techniques and tips on how to perform the exercises correctly.

    If you require any further assistance, please don't hesitate to contact Customer Service.

  • Why does the site use calories instead of kilojoules? Close

    ClickFit uses calories as our primary measure of energy because calories are smaller numbers than kilojoules (e.g. 1 calorie = 4.2 kilojoules) so it's typically easier for members to add them up.  That said, because kilojoules is the standard in Australia, our food search displays both kilojoules and calories.

  • What is my calorie target based on? Close

    Your daily calorie target is based on your Basal Metabolic Rate (BMR) which we calculate using the Harris-Benedict equations. These equations take into account your height, weight, age and gender. In addition to this, we also consider your daily activity level.

    If your goal is to lose weight, we then deduct a certain portion to achieve the ‘negative energy balance’ required for weight-loss. Negative energy balance means your ‘energy in’ is less than your ‘energy out’. Or in other words, you’re using more energy through everyday activity and exercise than you’re consuming through food and drink.

    You’ll find more about BMR and the Harris-Benedict equations at Wikipedia.

  • Can I change my daily calorie target? Close

    Yes, you can increase or decrease your calorie target.

    We do not advise that you drop your calorie target by too much, especially if you are also doing a lot of exercise.  If your goal is to lose weight and you feel that your calorie target is too high, you could try reducing it by a few hundred calories but remember you do need to eat to lose weight!  If you reduce your calorie target by too much, you're likely to feel deprived, hungry and possibly irritable too.  ClickFit's daily calorie target gives you room to include some indulgences occasionally, making weight loss more manageable and realistic. 

    If you increase your calorie target over what has been suggested, you may not lose weight as quickly or you may even put on weight.

    You can change your calorie target in the My Profile section.

  • What happens if I blow my calorie target? Close

    If you eat more calories in a day than suggested, just start again immediately from the very next meal.  The more consistently you follow your eating plan the quicker you’ll get results and feel better.

    That said, it’s normal to have a few days when you go over, so keep everything in perspective. You could always do some extra exercise to balance things out.

    And remember: it's what you do most of the time, not some of the time, that counts.

  • Can I add the extra calories I burn through exercise to my daily calorie target? Close

    Yes, certainly use some of them but if you eat most or all of them and your goal is to lose weight, your weight-loss will be slower.

    The calories you burn through exercise come in handy when you need an occasional treat or are eating out. That said, if you regularly trade them for food, it’s best to spend them on healthy options, such as fruit, wholegrain breads, low-fat dairy products, nuts or other nutrient-rich such as avocado and olive oil.

  • Can I still drink alcohol? Close

    This depends! Alcohol dilutes your willpower and is likely to increase the chance of overeating. It is also high in calories but low in nutrients.

    If you drink alcohol, you need to increase your exercise to burn off the extra calories. Look up your favourite drinks in food search and see how much walking you need to do to burn them off.

    According to guidelines set by the National Health & Medical Research Council (NHMRC), the maximum daily intake of alcohol recommended is 4 standard drinks a day for men and 2 standard drinks a day for women with 2 alcohol-free days each week. That said, it’s very hard to stick to your daily calorie target if you drink to this extent.

    Also keep in mind that a drink isn’t always a standard drink – it’s usually more. Check out this standard drink guide (PDF 273 KB) from the Australian Government’s Alcohol Guidelines website.

  • Do I have to eat breakfast? Close

    Eating breakfast every day will rev up your metabolism and provide plenty of energy and vitamins to power your muscles and brain.  It is a habit you can get used to but you may need to start by packing breakfast in your lunchbox and taking it to work to eat a bit later in the morning.  If you stay at home, you could have it for morning tea.  It also helps to eat dinner a bit earlier in the evening so your body wakes up hungry.

    Another good tip is to do some exercise before brekkie – there’s nothing like a brisk walk or cardio session to work up an appetite!

  • Can I restart the program from week 1? Close

    Yes, you can reset your program back to week 1 however by doing this you will lose all your past weigh-in results and diary entries (excluding any My Foods or Combos).

    If you don't mind losing all of your results and diary entries, please email support so that we can arrange this for you. To save time, please acknowledge in your email that you understand all your data will be lost.

  • Where do I go for more help? Close

    If you feel you need additional support outside ClickFit, you could consider:

    • Your GP – for a monthly check-up and weigh-in
    • An Accredited Practising Dietitian (APD) – if you’re finding it difficult to change your eating habits
    • A personal trainer – if you’re struggling to motivate yourself for exercise ask about options for personal training next time you're at the gym

    If you have any further questions that aren’t answered in this help section, you can also contact us and we’ll do what we can to help. Please note that it can take up to 3 business days for us to respond.

Accounts questions

Technical questions

  • I can't log in Close

    The first thing to do is confirm that you’re a member of ClickFit. Only members who have registered through this site and paid the appropriate membership fees will be able to log in.

    Once you’ve confirmed that you’re a member of ClickFit, please check that you’re logging in using your email address and password, not your nickname.

    If you’ve forgotten your password, please click here for a reminder.

    If the problem persists, please email us to report the issue. Try to give as much detail as possible to help us troubleshoot.

  • I get a message saying 'Please download the Flash Player' Close

    The ClickFit website uses Flash in many places and if you don’t have it installed, several areas of the site won’t work effectively.  To download the Flash Player, visit the Adobe website and follow the prompts from there.

    If you already have the Flash Player installed and are still seeing the ‘Download’ message, check that your Flash Player is enabled.  To do this in Internet Explorer, go to ‘Tools’, select the ‘Manage Add-ons’ option and then ‘Enable or Disable Add-ons’.  Look for the ‘Shockwave Flash Object’ in the list and change it to enabled if it is disabled.

    If, however, the Flash Player is enabled and you’re still seeing the ‘Download’ message, please email us to report the problem.  Try to give as much detail as possible to help us troubleshoot.

  • I got a page that says 'We've encountered an error' Close

    Oops! Errors occur from time to time, and if you get this message, we ask that you contact us and quote the error number displayed on the message.

    The best way to do this is ‘Copy’ it from the web page and then ‘Paste’ it into the contact us message. To copy, you select the relevant text and click ‘CTRL + C’. To paste, you click ‘CTRL + V’.

  • I can't print my menu plan Close

    The menu plan print manager users a popup so if you're running popup blocking software, it may be causing the issue. Please make sure your popup blocker is set to allow all popups from clickfit.com.

  • The date on my diary is wrong Close

    The diary's calendar is set by your computer clock, so if it's showing the wrong date, it's likely that your computer is also. If you adjust your computer clock so it's displaying the correct date and time, it should fix your diary issue.

  • How do I change my starting weight or measurements? Close

    You can change your starting weight or measurements by following these steps:

    1. Go to My Diary
    2. Use the calendar on the left hand side to find the date you started your program; select that date.
    3. Towards the top of the page you will see a message that says 'This is your starting weight'. Click the link beneath it which says 'View or edit results'. A popup window will appear where you'll be able to edit your starting weight and/or starting measurements.

     

  • How do I record my food and exercise in the diary? Close

    You can add food and exercise to your diary by clicking on the 'Add a food or exercise' link on the My Diary page.  Then simply search for each food and exercise one at a time using keywords, select the best match from the results and then adjust the portion size/duration before clicking 'Add to diary'.

    For further tips and ideas on how to use your diary, please check out the diary help guide.

  • I can't find the food or exercise I'm looking for in the diary Close

    The ClickFit database is very extensive however, occasionally you may not be able to find the food or exercise that you are trying to enter in your diary.  If this happens, please email support with the details of the food/exercise you could not find and we will then do our best to get this item added into our database for you.

    In the meantime, you may want to use the "Express entry" or "My Foods" options to add this item to your diary.  If you have an idea of how many calories the food contains or the exercise burns, you can add it in as an "Express entry".  If you have the nutrition information for the food item, you can add this as a "My Food" and then you will be able to search for it in your diary like any other food.

  • Can I use ClickFit if I'm overseas? Close

    Yes, if you will continue to have access to the Internet then you can definitely keep using ClickFit during your travels.